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Services
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Business Process Automation
MindField excels in offering you solutions to automate your business processes. MindField allows your organization to design, execute, monitor, and continuously improve its business processes.
Enterprise Information Portals
To ensure a successful portal solutions, we use our technical expertise, extensive analysis of our client’s requirements, and business process understanding to create a state-of-art enterprise portal that allows for the highest ROI for the company.
Business Intelligence & Reporting
MindField Solutions through its Business Intelligence and Reporting Services allows you to easily access information about your business, learn the patterns of your customers, the bottlenecks limiting your profit, and be able to generate intelligent charts and reports.
Enterprise Application Integration
MindField's EAI Technologies integrates your existing applications and systems and even add new technologies and applications to the mix.
Web Content Management
MindField’s Web Content Management Services aim at facilitating the process of updating site information easily.
Custom Development
MindField offers you high quality web, mobile, and smart solutions through innovative and exciting approaches using the latest Microsoft .NET technologies.
Software Quality Assurance
MindField's specialized team of skilled software testers provides a full range of quality assurance services (QA), including requirements analyzing, software quality consultancy, test planning, test execution, reporting and control of software development processes.
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Customer Service
Transform your customer service into a strategic asset with Microsoft Dynamics CRM. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times. By automating processes, you can also reduce costs and help to ensure consistent service is delivered across all touchpoints.
Customer Service Brochure:
Click here to download the Microsoft Dyanmics CRM Customer Service brochure.
View Demo:
Click here to view a demo about the Customer Service capabilities in Microsoft Dynamics CRM.
Key Benefits:
- Accounts (View Screenshot)
- Boost your agents productivity with an intuitive user interface
- Improve call resolution by access to customer history
- Automatically identify and clean duplications
- Simplify management of customer information
- Cases (View Screenshot)
- Manage customer cases easily whether by phone, email, chat, or in-person
- Deliver better service by having access to customer history at a glance
- Contracts (View Screenshot)
- Setup product catalogs and services catalogs to track sales, incidents, and contracts
- Create contract repository for easier access
- Give your agents a complete view of the eligibility of service for each client
- Knowledge Base (View Screenshot)
- Resolve issues fast and avoid wasted time by having a centralized knowledge base
- Share staff experience and easily share and publish records to your knowledge base
- Distribute articles from your knowledge base through email
- Scheduling (View Screenshot)
- Schedule services to increase customer satisfaction
- Save time by easy scheduling
- Get a centralized calendar view for all your staff to ease scheduling
- Workflows (View Screenshot)
- Create internal workflows to handle customer service without IT overhead
- Use rules to automatically assign tasks to agents
- Mobility (View Screenshot)
- Deliver notifications and alerts to update customers on service requests
- Enhance customer service by better communication between on field staff and in house staff
- Analytics (View Screenshot)
- Measure the success of your customer service through KPIs
All Content on this page is copyright Microsoft Corporation
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